Quality Education Fund Cyber Resource Centre

	*＜Ａ＞Placing an Order*
	Questions	Anwsers
	1. Do I need to register my membership to do shopping on the QEF website?	No.
	2. What currency is used on the QEF website?	Hong Kong Dollars.
	3. How many products can I buy for one single online order?	No limit in the types of products for one single online order, but with a maximum number of 10 for the same type of product.
	4. Apart from online purchasing, can I buy QEF products through other sales channels?	For the other sales channels of QEF products, please refer to the following site: https://qcrc.qef.org.hk/other_sales_channel.php
	5. How can I check the past order records after placing an order?	You may check the order records in “My Shopping Record” of the Shopping Area by providing the purchasing order number and e-mail address.
	6. In addition to the retail price of a product, do I need to pay other fees?	You need to pay the administration fee for online payment, while for delivery by post, the administration fee for online payment and postal charges need to be settled.
	*＜Ｂ＞Pick-up and Receipt Procedures*

	7. How long will it take to receive the products ordered from the QEF website?	In general, products will be mailed within 10 working days after your payment confirmation.
	8. In addition to mailing, are there any other ways to pick up the ordered products?	You may choose to pick up your orders in person at the QEF Secretariat. (Address) Tel.: 2921 8833
	9. If I live in Macau or Mainland China, can I request postal delivery?	No, the QEF only arranges postal delivery to destinations within Hong Kong.
	10. If I choose self pick-up, how long will it take before I can get the ordered products? What should I prepare for?	In general, you can receive the order notification issued by the QEF after 5 working days. Bringing along the order notification, you can pick up the orders and pay in cash or by cheque.
	11. Do I need to fill in all the personal particulars in the contact information column if I choose to pick up the products in person?	Yes.
	12. If I choose mail delivery, i.e., delivery by registered mail, how much postage do I need to pay?	The postage, borne by customers, is based on the total weight of the QEF products purchased and the packaging.
	13. Can I designate a dispatch date for registered mail?	You may call the QEF Secretariat for the registered mail number, and then contact HongKong Post to confirm the receipt date.
	14. Can I use a Post Office Box as my delivery address?	Yes.
	15. If I haven’t received my ordered products after three weeks, what should I do?	Please call the QEF hotline at 2921-8833 during office hours, or check with HongKong Post with the registered post number.
	16. Can I cancel my order after payment?	No, because charges paid on the ordered products have been deducted from your account.
	17. If the products I would like to order are out of stock, what should I do?	In case of product shortage, you may check with other sales channels (Link) to see whether the desired products are available.
	*Return/Replacement Procedures*
	18. If I find I have chosen a wrong product after the receipt of it, can I return it?	No.
	19. If I find some wrong or missing items after receiving them,what can I do?	Please contact the QEF Secretariat at 2921-8833 at once, and return the items, together with the corresponding official receipts, to the QEF Secretariat. We will immediately replace them with the correct ones or refund your money. Please refer to the Refund Policy for more details
	20. Can I exchange an item of poor quality (e.g. missing pages) for a new one?	You can go to the QEF Secretariat (Address) to return or replace items within 10 working days after receipt of the products. You can only replace the products for once or replace the products with those of the same price. You are required to bring along the corresponding official receipts for confirmation. If the products are out of stock, you may choose to get a refund.
	21. If I cannot go to the Secretariat in person for replacement,can I return or exchange the products by post?	No, because products need to be checked face to face before acceptance and replacement of products is allowed once only.
	22. If a product is in stock when I place the order but it turns out to be out of stock in the end, can I get a refund?	Yes.
	*Payment*
	23. What e-currency is accepted for shopping on the QEF website?	You can pay by credit card (MasterCard or VISA) or PPS.
	24. Is the preferential price offered on the QEF website available for all sales channels?	No. Different sales channels will have their respective preferential offers.
	25. Are online payments safe? Is the confidentiality of personal information safely protected?	Yes. All online purchases require online payments, while online payment service is provided by PayDollar. To protect your privacy, please refer to the Safety Terms for more details: www.asiapay.com
	26. What if my credit card shows repeated payments?	For repeated payments in general, QEF will refund the excess amount to the credit card within 2 to 4 weeks. You may contact the credit card companies for the refunding procedures.
	27. Why can’t my credit card be used for payment?	Some credit card issuing banks may require online validation before a credit card can be used. Please contact the card issuing bank if your credit card still cannot be used for payment after validation.
	28. Can I temporarily put some products to the online purchasing cart and continue to add more products and settle the payment hours or days later?	You may put products to the cart for temporary storage. Yet you must complete the payment and the whole purchasing procedures before closing the web page, or the cart will be reset to “No Items”.
	29. How can I know whether the payment is complete? What can I do if the “Payment Confirmation” web page cannot be accessed during the payment process?	For a successful payment, “Successful Payment” will be shown in the Payment Gateway page. If the access to the “Payment Confirmation” page fails, you should contact the credit card company or the PPS company.

	34. How can I get help if I have difficulties using the website?	If you have any question, you can click on “Contact us” to contact the system administrator through the general enquiry system; or call the QEF hotline at 2921 8833 during office hours for further assistance.
	35. What is the minimum system requirement for using the QCRC?	The recommended system requirement for using the QCRC is a window-based computer with at least Internet Explorer 5.0 installed.
	36. Who is the copyright owner of the products?	The copyright of the products is owned by QEF, with all rights reserved. Please refer to the Copyright Policy for more details.
	37. If I need to use the products for teaching/research purposes, what should I do?	Written notification to the QEF Secretariat is required, and the copyright of the products can only be used after prior consent has been obtained from the QEF.
	38. Will my personal data (e.g. name, e-mail address, delivery address, contact phone number, credit card information and purchasing records) be sold to third parties?	We fully respect the privacy rights of all users. We promise to protect your personal information, and we will not arbitrarily sell, exchange, or lease any personal information (including name, e-mail address, delivery address, contact phone number, credit card information and purchasing records) of any users to other third parties. The QEF may use information collected for the purpose of disseminating QEF products. Please refer to the Privacy Policy for more details.

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	30. How can I set the beneficiary sector to include both primary and secondary schools for project search?	Choose “Search by Project”->“Beneficiary sector-> “Cross sector”.
	31. When will the information in the “Project Search” be updated?	The QEF will update the information regularly.
	32. How can I access the information needed if it cannot be downloaded from the QCRC?	Please visit the Central Resources Centre in the Education Bureau Kowloon Tong Education Services Centre during the office hours. (Address: WP02 – WP04 , Podium Floor, West Block, EDB Kowloon Tong Education Services Centre, 19 Suffolk Road, Kowloon Tong, Tel.: 3698 4437)
	33. Should I enter keywords in Chinese or English for project search (in Project Title and Project Objective)?	Yes, you can search by simply entering a keyword in Chinese or English.

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